• Senior Implementation Manager (San Jose, CA)

    Location US-CA-San Jose
    ID
    2019-8075
    # of Openings
    1
    Category
    Customer Operations
    Department
    Professional Svcs Enterprise
    Posting Level
    Experienced
  • Job Overview:

    Passionate about technology? Love working with people? We’re seeking a business-savvy, time management superstar to join our team as an Implementation Manager III, where you’ll work closely with our customers to implement our platforms, offering continued guidance and consultation to help them adopt best practices and rollout successfully. In this role, you’ll be responsible for executing the iCIMS implementation methodology and handling multiple projects of varying levels of complexity, collaborating with other Implementation Managers or Project Managers, and on occasion traveling to our customers to provide onsite consultation and training. We’re looking for someone who knows how to navigate tough conversations and scenarios to influence and drive projects while keeping our customers on track. If you’re a highly-organized, driven, professional team player who shares our belief in customer commitment, you’ve come to the right place! 

    About Us:

     

    Headquartered in Holmdel, NJ, iCIMS is a high-growth Software-as-a-Service (SaaS) company that was recently named #16 on Glassdoor’s 2019 Best Places to Work list. With multiple locations across the U.S. and around the globe, we are the industry’s #1 recruitment software provider, delivering technology that supports approximately 4,000 contracted customers. Dedicated to maintaining an inclusive, inspirational and innovative work environment, and committed to our consistent growth, we have a wide range of opportunity for career advancement within our organization. Come grow with us—apply today!

     

    Responsibilities:

     

    Responsibilities:

    • Handles implementations of the largest scope and scale
    • Carries out implementation projects from beginning to end stages for high profile Enterprise customers
    • Leverages iCIMS software in the most efficient of ways in order to best teach and support customers
    • Completes on-site consultations and optimization strategies, supports roll-outs,
    • Performs complex data migrations, and advanced CSV imports/exports (HRIS, Background, and Assessment)
    • Understands the fundamentals, processes and terminology of corporate recruiting environments, as well as a strong understanding of ASP systems and the benefits impact such systems introduce to new iCIMS customers
    • Mentoring of recently hired Implementation Managers
    • Supports customer during initial “live” period and transition to the Account Management and Support organizations
    • Take significant responsibility for the overall success of the project and satisfaction of the customer
    • Serve as an iCIMS software expert
    • Manage several implementations of various sizes and complexities simultaneously
    • Consistently ensure business is conducted with integrity at all times and that behavior aligns with iCIMS policies, procedures, and core competencies

    Qualifications:

     

    Qualifications:

    • Ability to prioritize competing deliverables
    • Demonstrated interest in current technologies
    • Demonstrated ability to have difficult conversations
    • Ability to effectively manage meetings
    • Candidates should possess excellent interpersonal skills and the ability to effectively scope, design, and manage multiple implementations of all types (Small Business, Industry and Enterprise)
    • Proven success in leading high performance teams, achieving results through others, and being a strong team player
    • Proficiency with Microsoft Office (PowerPoint, Excel, Outlook)
    • Excellent communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively – to a variety of persona types
    • Ability to manage time and work effectively within a fast paced, changing environment that is going through high growth
    • Ability to work alone or in team environment
    • A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities and recommend actions
    • Strong results orientation with a proven track record of flawless execution and strong attention to detail
    • Ability to work under pressures of time constraints
    • Comfortable working with customers to research business processes, diagnose and resolve on-demand (web-based) software issues
    • High level understanding of Talent Acquisition space including CRM and Onboard concepts.
    • Advanced understanding of and ability to explain system-to-system integrations
    • Demonstrated customer service orientation
    • Strategic analysis/creative problem solving and business judgment are required
    • Demonstrated ability to influence cross-functional partners and upper management to impact decision-making
    • Strong knowledge of iCIMS products and internal processes
    • Ability to ask about and understand driving factors for customer requirements
    • Project Management experience, PMP a strong plus
    • HR knowledge/experience, PHR certification a strong plus

     

    Education/Certifications/Licenses Required

    • Bachelor’s Degree or equivalent work experience required

    EEO Statement:

     

    iCIMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status or disability status and will not be discriminated against on the basis of disability. 

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