• VP, Revenue Operations

    Location US-NJ-Holmdel
    ID
    2019-7761
    # of Openings
    1
    Category
    Sales
    Department
    Revenue Operations
    Posting Level
    Executive
  • Job Overview:

    Have you overseen revenue operations at a large or mid-sized SaaS organization? Have you successfully integrated multiple business, workstreams and product portfolios? We’re looking for a seasoned leader with a comprehensive understanding of global operations to join our team as a VP, Revenue Operations, where you’ll drive the operations of our entire revenue organization. In this role, you’ll build and oversee a growing team composed of Sales Operations, Sales Excellence/Enablement, and Service Operations, and will be responsible for determining how we can put the right rigor, processes, and systems in place to successfully scale our business. We’re looking for someone with superior executive presence—someone who can skillfully share the story of revenue operations and recite metrics backwards and forwards.  This role will also act as the chief of staff to the Chief Revenue Officer at iCIMS.   If you’re an effective communicator with a passion for people, process, and operations, then you’re exactly who we’re looking for.

    About Us:

    iCIMS is a high-growth Software-as-a-Service (SaaS) company headquartered in Holmdel, NJ. Eight-times voted a Best Place to Work by NJBIZ and #16 on Glassdoor’s 2019 Best Places to Work list, we are the industry’s #1 recruitment software provider, delivering technology that supports approximately 4,000 contracted customers around the globe. Dedicated to maintaining an inclusive, inspirational and innovative work environment, and committed to our consistent growth, we have a wide range of opportunity for career advancement within our organization. Come grow with us—apply today!

    Responsibilities:

    Strategy:

    • Partner with the CRO to create and work cross departmentally to execute on strategies to support the company’s business objectives including initiatives to improve brand awareness, hit or exceed demand generation targets and conversion rates/funnel velocity, and drive customer growth.
    • Ongoing evaluation of programs along with recommendations that drive the most effective program returns
    • Manage and own the Sales & Services technology stack strategy, with a view toward the latest technologies and Vista best practices.
    • Serve as a liaison, spokesperson and decision-maker in cross-functional settings
    • Support CRO in strategic planning and reverse waterfall exercise for goal setting, and budget planning and management process.

    Operations:

    • Ensure the organization has the tools, processes, and capabilities needed to execute successful initiatives
    • Work through the sales enablement and sales operations teams to establish, implement, and maintain lead to revenue processes aligned to business goals and GTM strategy.
    • Collaborate with Sales leadership and Marketing Operations to develop and align processes around lead scoring, routing, tracking and overall management.
    • Define processes and control compliance
    • drive effectiveness and smooth coordination throughout the customer lifecycle
    • Effectively manage a variety of technology, data, and service vendors, along with the applicable procurement process, with a view to proper expense management and control.
    • Partner with cross functional  leadership and Cloud Services to ensure appropriate management of Salesforce.com, including data integrity between marketing and sales systems
    • Use automation to solve business problems, collaborate with key stakeholders to identify gaps in current processes/systems, and optimize workflows to increase productivity.
    • Appropriately utilize supporting general and administrative resources to drive business outcomes for the organization and our go-to-market more generally, including partnering with Talent and Infrastructure, respectively, to ensure cross-department People, Workspace and Systems are in place to support required outcomes.

    Program Management: 

    • Plan, lead and executive applicable cross-department initiatives and transformation projects.
    • Lead due diligence and business integration planning and execution for M&A.

    Team Leadership: 

    • Lead and inspire high performing teams to achieve goals through open, honest, and transparent communication.
    • Lead and mentor both direct and indirect reports in a matrixed environment with the goal of improving their professional expertise to better serve business initiatives.
    • Focus on leveraging the talents and interests of the team to further company objectives.
    • Work effectively as a team member with other members of management.
    • Manage team members’ performance including formal reviews, establishing departmental and individual objectives and performing applicable assessments.
    • Ensure a fun, dynamic work environment & build merit-based culture which appeals to top talent.
    • Create a high-performance environment where business is conducted with integrity at all times and behavior aligns with iCIMS’ core competencies and practices.
    • Strong team player with an ability to develop effective working relationships across the organization as well as externally with an ability to inspire and move a cross-functional team in a unified direction and with a unified vision. Must be an approachable and relatable person that  operations department juniors will follow and who will organically earn the trust of the Chief Revenue, key stakeholders, and external partners.

     

    Metrics/Results:

    • Drive ongoing key reporting mechanisms, insights for better decision making, and accurately communicate  across the organization.
    • Hold leaders and teams accountable to deliver in line with key metrics and deliverables
    • Provide reporting and metrics to Executive leadership on the progress against set strategy and objectives
    • Define and regularly communicate appropriate analytics, KPIs and ROI metrics for all programs

    Qualifications:

     

    • A minimum of 10 years of experience in B2B sales/services operations
    • At least 8 years in a leadership role, with at least 4 years in B2B SaaS
    • Work-related experience in providing support to Management using data analysis, custom reporting, and benchmarking to guide business operations and strategic planning initiatives required.
    • Extensive background in Salesforce- establishing workflows, reporting, etc.
    • A strong understanding of Sales and Services operations
    • A solid track record architecting solutions across various systems
    • Excellent project management skills and a proven ability to hit deadlines on complex projects
    • Outstanding technical and analytical skills, proficient at understanding and conceptualizing business problems and designing and implementing analytics solutions
    • Excellent organizational, leadership, and interpersonal skills; capable of interfacing well across multiple skills within and across the company
    • Proven ability to collaborate across departments, especially with sales
    • Superb written and verbal communication skills including diplomacy

     

    Education/Certifications/Licenses Required

    • BA/BS preferred or relevant work experience

    EEO Statement:

    iCIMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by law.

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