• Account Manager

    Location US-CA-San Jose
    ID
    2018-4173
    # of Openings
    1
    Category
    Sales
    Department
    Sales
    Posting Level
    Professional
  • Overview

    Is your background in account management? Have you successfully managed a book of business? We’re looking for a highly motivated, energetic team player to join our team as an Account Manager, where you’ll build best-in-class consultative relationships with our existing customer base. In this role, you’ll work closely with our customers to fully understand their business strategies, expectations and needs, promoting renewals, expansions, and ensuring overall satisfaction. To succeed, you’ll need to be able to readily identify growth opportunities and potential risks to the partnership, as well as expertly navigate executive-level conversations.If you’re flexible, driven and looking to grow along with us, let’s talk!

     

    TextRecruit, an iCIMS subsidiary, is a candidate and employee engagement platform that leverages text message, live online chat and artificial intelligence to optimize the hiring funnel and help companies hire better people, faster. Named “Most Innovative Mobile Product” by TA Tech and one of the “Top HR Technology and Recruiting Tools” by RecruitingDaily, TextRecruit delivers a best-in-class communication platform to its users that can be used independently, through a chrome extension, or through ATS integration. Today, TextRecruit provides solutions to more than 400 companies, including a large number of iCIMS customers such as Banner Health, Cracker Barrel, Aramark, and Enterprise Holdings.

    Responsibilities

    • Increase user adoption in your portfolio of accounts through the use of our Success Program
    • Influence all levels of leadership ranging from analysts to C-Level executives
    • Protect renewals of our accounts through your deliverance of outstanding customer experiences
    • Insightfully anticipate customer needs and proactively offer assistance
    • Develop a proficiency in the product capabilities, and sales process best practices
    • Contribute to defining and refining the initiatives, methodologies, assets, and programs within Account Management
    • Boldly communicate best practices to customers
    • Relentlessly drive to understand customers and their problems deeply – better than they know themselves!
    • Strive for greatness, knowing that teamwork is the way to get there

    Qualifications

    • Minimum 2 years experience in Account Management
    • BA/BS Degree highly preferred
    • Highly organized and detail oriented
    • Self-motivated and a great team player
    • Tech Savvy
    • Experience in HR software/technology a plus!
    • Ability to drive problems to resolution with minimal assistance
    • Knowledge of Sales Processes such as Lead Generation, Pipeline Management, and KPIs
    • Experience with the Software Delivery Lifecycle or implementation of applications
    • Proficient in techniques used to learn a customer’s business strategy, process, and solutions

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