• Chief Revenue Officer

    Location US-NJ-Holmdel
    ID
    2018-4161
    # of Openings
    1
    Category
    Customer Operations
    Department
    General and Administrative
    Posting Level
    Executive
  • Overview

    Have you overseen revenue operations for a global, B2B enterprise-level SaaS company? Have you scaled that organization to at least $500 mil in revenue? We’re looking for a driven, passionate strategic thinker and operational leader to join our organization as Chief Revenue Officer. In this role, you’ll have direct oversight of all revenue-generating activities, including Sales, Sales Operations and Sales Excellence, as well as, Customer Success, Professional Services, and Support. Additionally, you’ll be charged with guiding our go-to-market and retention strategies to ensure continued account growth and long term renewals. If you share our commitment to providing a best-in-class customer experience and want to help us grow from a $200 mil to a $500 mil company, this could be a perfect fit.

     

    iCIMS extends a work culture unlike any other East Coast-based technology provider. We focus on hiring candidates who display our seven core competencies – passion, drive, transparency, adaptability, empathy, kaizen, and customer commitment. If you eat, sleep, and breathe our competencies and desire to work in a casual yet results-driven environment that embraces innovation– then you’re just what we’re looking for!

     

    iCIMS is a high-growth Software-as-a-Service (SaaS) company that’s voted one of the Best Places to Work in New Jersey. We are the industry's premier recruitment software provider – delivering technology that supports approximately 4,000 contracted customers around the globe. Committed to both growth and stability, we have a lot of opportunities for career advancement within our organization. Come grow with us. Apply today!

    Responsibilities

    Strategy

    • Collaborate with the executive team to create our Go-to-Market (GTM) and Services Retention Strategy and be accountable for the execution to plan.
    • Identify market trends to help determine overall growth strategy and market positioning, including buyer and user personas and value proposition.
    • Understand the drivers of customer retention to inform our service, platform adoption, and customer engagement plans.
    • Monitor revenue stream to determine in advance the level of risk to obtaining desired goals and what adjustments should ultimately be implemented to accelerate growth.

     

    Operations

    • Set overall Sales and Services structure to ensure resources are cost effectively allocated and aligned to our GTM and Services strategy.
    • Ensure that envisaged Sales and Services strategies are implemented through requisite ownership, alignment and support of all stakeholders connected with the organization.
    • Ensure the definition and implementation of Practices and Systems necessary to scale Sales and Services across multiple foot in door products, geographies and segments.
    • Establish and maintain relevant decision making, controls and feedback governance to monitor and measure the operations of the Sales and Services functions.
    • Proactively partners with leaders across the business on initiatives that will have a positive impact on growth, retention, and/or the Customer Experience.
    • Oversee and drive the Budget management across the Sales and Services functions.

     

    Team Leadership & Accountability

    • Build a merit-based culture of execution and accountability, and maintain a high performance, yet fun, dynamic work environment which appeals to top talent.
    • Lead and mentor both direct and indirect reports in a matrixed environment through major change and transformation with the goal of improving their professional expertise and better serving business initiatives.
    • Challenge and develop talent over time and manage team members’ performance, including through establishing functional and individual objectives and performing applicable assessments.
    • Work effectively as a team member with other members of leadership to continually improve alignment of each functional group to support the GTM and Services Strategies.
    • Ensures that business is conducted with integrity at all times and behavior aligns with iCIMS’ core competencies and practices.
    • Report regularly to the company, Board of Directors and investors.
    • Work well with our primary private equity owner, Vista Equity Partners, embracing and adding to library of best practices and contributing to Vista’s strong community of companies and leaders.
    • Act as a representative of the Company at industry affiliations, functions, events, etc.

    Qualifications

    Experience

    • 15+ years of Global B2B leadership experience in Enterprise Software or Software-as-a-Service, with at least 5 years of successfully managing operational and functional leaders across Sales and Service.
    • Ability to set strategy and participate in business planning initiatives at the C-level.
    • Experience leading and scaling SaaS sales and services organizations and practices to at least $500 million revenue globally, across multiple foot in door products, geographies and segments; Channel Sales enablement and M&A Integration experience a plus.
    • Strong experience hiring and developing high-performing, remote leaders.
    • Ability to drive and manage change agenda across functionally and geographically distributed organizations.
    • Demonstrated commitment to exceptional customer experience.
    • Fueled by a strong desire to achieve, with proven experience to inspire passion and drive with an adaptability to succeed in an entrepreneurial and fast-paced growth environment.
    • Track record of disciplined execution that creates cross-functional alignment and delivers predictable outcomes.
    • Learn-it-all vs know it all with strong intellectual curiosity to develop and embrace new best practices and build a “learning” culture.
    • Combines competitiveness with empathy, along with a high-level of personal and professional integrity.
    • Bachelor’s degree required. Master’s degree is a plus.
    • Ideally lives in NY/NJ area and be willing to travel ~25% of time.

    iCIMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by law.

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