Do you have a background in ATS or HRIS training? Are you experienced in instructional design? We’re looking for a seasoned leader and strategic problem-solver with a strong customer service orientation to join our team as our Director of Customer Training, where you’ll be responsible for defining the vision and setting the strategy for educating our customers on our products and services. In this role, you’ll serve as the key leader in the Platform Success organization, ensuring our customers and partners receive the necessary educational experiences to be able to realize initial value from our software quickly and maximize the value of our product over time. You’ll examine technical support cases and make recommendations regarding both process and product, identifying opportunities for automation, additional training, self-service, etc. We’re looking for someone who can bring fresh ideas to the table—someone who’s on the cutting-edge of training techniques. If you’re creative, content savvy and are eager to help us apply training to reduce case volume, let’s talk!
iCIMS extends a work culture unlike any other East Coast-based technology provider. We focus on hiring candidates who display our seven core competencies: passion, drive, transparency, adaptability, empathy, kaizen and customer commitment. If you eat, sleep, and breathe our competencies and desire to work in a casual yet results-driven environment that embraces innovation, then you’re just what we’re looking for!
iCIMS is a high-growth Software-as-a-Service (SaaS) company that’s routinely voted one of the Best Places to Work in New Jersey. We are the industry's premier recruitment software provider, delivering technology that supports approximately 4,000 contracted customers around the globe. Committed to both growth and stability, we have a lot of opportunities for career advancement within our organization. Come grow with us—apply today!
iCIMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by law.