Are you passionate about the Customer Experience? Can you assess urgency and prioritize accordingly, with the project- and time-management skills needed to follow through? If you answered yes to those questions, then you should know that we’re hiring for a technical account manager III, a critical role that sits in our Customer Success Department and helps us deliver a customer experience second to none! As a technical account manager — or TAM for short — You will partner with your customers to identify their needs, and uncover opportunities and risks, and strategically advise on best practices and proper use of the educational resources at their disposal. In turn, you will significantly impact the retention and growth of their accounts. As a TAM III, you will additionally lead by example as an early adopter of new practices and processes, assist managers and peers with escalations and higher-level support, and build and maintain open lines of communication with leadership regarding team information. If you’ve excelled in a similar role for at least five years, and are familiar with human resources information systems or possess leadership experience, then this could be the next step in your career, apply today so that we can talk.
iCIMS extends a work culture unlike any other East Coast-based technology provider. We focus on hiring candidates who display our seven core competencies – passion, drive, transparency, adaptability, empathy, kaizen, and customer commitment. If you eat, sleep, and breathe our competencies and desire to work in a casual yet results-driven environment that embraces innovation– then you’re just what we’re looking for!
iCIMS is a high-growth Software-as-a-Service (SaaS) company that’s voted one of the Best Places to Work in New Jersey. We are the industry's premier recruitment software provider – delivering technology that supports more than 4,000 contracted customers around the globe. Committed to both growth and stability, we have a lot of opportunities for career advancement within our organization. Come grow with us. Apply today!
Please note that this role starts February 2019
iCIMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by law.