• Manager, Training Services

    Location US-NJ-Holmdel
    # of Openings
    Hidden (21941)
    Platform Success
    Posting Level
  • Overview

    Have you lead and empowered a team of trainers? Are you effective at training customers? We’re seeking a natural-born leader and creative thinker to join our team as a Manager, Training (Professional Services), where you’ll manage a team of customer service professionals responsible for delivering an innovative training experience to our customers via a multi-channel approach. In this role, you’ll help reduce case volume through proactive education, improving customer retention and engagement, and setting standards for success within the organization. This is a perfect opportunity for someone looking to join a rapidly growing company and bring an already talented training team to the next level. If you’re a project management pro and expert collaborator with experience in the software industry, let’s chat!


    iCIMS extends a work culture unlike any other East Coast-based technology provider. We focus on hiring candidates who display our seven core competencies: passion, drive, transparency, adaptability, empathy, kaizen and customer commitment. If you eat, sleep, and breathe our competencies and desire to work in a casual yet results-driven environment that embraces innovation, then you’re just what we’re looking for!


    iCIMS is a high-growth Software-as-a-Service (SaaS) company that’s routinely voted one of the Best Places to Work in New Jersey. We are the industry's premier recruitment software provider, delivering technology that supports more than 3,500 contracted customers around the globe. Committed to both growth and stability, we have a lot of opportunities for career advancement within our organization. Come grow with us—apply today!




    • Trains new hires and prepares them for success
    • Delegates assignments to team members
    • Ensure a fun, dynamic work environment & build merit-based culture which appeals to the top talent in the field
    • Lead and coach the team structuring appropriate training and development and eliminating road blocks to team performance.
    • Partner with Talent team on the acquisition and retention of people resources to fulfill team mission successfully. Owns the selection process.
    • Monitors team resources and delegates assignments appropriately
    • Analyzes client feedback and identifies areas of improvement and strength
    • Conducts strategic planning for new team initiatives
    • Hires new team members to address new initiatives
    • Serves as the technical expert on instructional design
    • Acts as the “stamp of approval” for team members’ training certification


    • Minimum of 5 years of iCIMS, HRIS, ATS training and/or other applicable industry experience with at least 1 year of direct management of a team
    • Minimum of 5 years of experience designing and delivering training
    • Proven ability to learn quickly and autonomously
    • Previous experience working for a software or technology company a plus
    • Computer literacy; proficiency with Microsoft Office (PowerPoint, Excel, Outlook)
    • Excellent communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively
    • Ability to work effectively within a fast-paced, changing environment that is going through high growth
    • A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities and recommend actions
    • Strong results orientation
    • Demonstrated customer service orientation
    • Strategic analysis/creative problem solving, business judgment and financial acumen are required
    • Demonstrated ability to influence cross-functional partners and upper management to impact decision-making
    • Education/Certifications/Licenses Required
    • BA/BS required
    • Master’s preferred

    Education/Certifications/Licenses Required

    • BA/BS required
    • Master’s preferred

    iCIMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by law.


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