• Data Engineer I- Ari Machine Trainer

    Location US-CA-San Jose
    ID
    2018-3924
    # of Openings
    1
    Category
    Technology and Infrastructure
    Department
    Product Development
    Posting Level
    Entry Level
  • Overview

    Become a key part of our growing team! In this role, you will be responsible for improving Ari, our intelligent recruiting chatbot. This position is responsible for monitoring the quality of Ari conversations and training Ari to continuously perform better.

     

    iCIMS extends a work culture unlike any other East Coast-based technology provider. We focus on hiring candidates who display our seven core competencies – passion, drive, transparency, adaptability, empathy, kaizen, and customer commitment. If you eat, sleep, and breathe our competencies and desire to work in a casual yet results-driven environment that embraces innovation– then you’re just what we’re looking for!

     

    iCIMS is a high-growth Software-as-a-Service (SaaS) company that’s voted one of the Best Places to Work in New Jersey. We are the industry's premier recruitment software provider – delivering technology that supports more than 3,200 contracted customers around the globe. We are growing fast at +35% annually and are profitable – which creates a lot of opportunities for career growth within our organization. Come grow with us. Apply today!

    Responsibilities

    • Train Ari by reviewing responses and providing consistent feedback
    • Review customer feedback on Ari behavior and document actions
    • Work with clients and internal teams to identify optimal workflows and messaging to meet and exceed their requirements
    • Own customer experience of Ari actions including evaluating and recommending response handling options by system vs human training
    • Have a growth mindset

    Qualifications

    • Bachelor's Degree or equivalent
    • Excellent verbal and written communications skills
    • General understanding of chat interfaces
    • Excellent time management and organization skills
    • Ability to understand log files and JSON
    • Strong attention to detail
    • Ability to handle high urgency situations and priorities at a time
    • Positive attitude and open mind - we're a startup so be excited and be ready for the unexpected!
    • Process documentation and process improvement experience

     

    iCIMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by law.

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