• Renewal Specialist

    Location US-CA-San Jose
    ID
    2018-3917
    # of Openings
    1
    Category
    Sales
    Posting Level
    Professional
  • Overview

    TextRecruit’s Account Management Organization is looking for an exceptional candidate to fill the Renewal Specialist role within its team. The Renewal Specialist will be proactively reaching out to customers to increase product adoption and service agreement renewals. The ideal candidate must be a self-starter, results-driven individual, with strong interpersonal skills who adapts well to a fast-paced environment, providing a high degree of service and responsiveness to our customer and business needs.

     

    TextRecruit, an iCIMS subsidiary, is a candidate and employee engagement platform that leverages text message, live online chat and artificial intelligence to optimize the hiring funnel and help companies hire better people, faster. Named “Most Innovative Mobile Product” by TA Tech and one of the “Top HR Technology and Recruiting Tools” by RecruitingDaily, TextRecruit delivers a best-in-class communication platform to its users that can be used independently, through a chrome extension, or through ATS integration. Today, TextRecruit provides solutions to more than 400 companies, including a large number of iCIMS customers such as Banner Health, Cracker Barrel, Aramark, and Enterprise Holdings.

    Responsibilities

    • Assist customers in increasing product knowledge and adoption
    • Proactively renewing customer service agreements
    • Evaluate existing customer service agreements and services in collaboration with Account Manager
    • Work proactively increasing TextRecruit customer retention
    • Analyze customer usage patterns, renewal history, and support cases
    • Work closely with Account Management Staff to make recommendations on service upgrades
    • Negotiate service agreements with existing customers
    • Document all customer interactions within TextRecruit customer record system
    • Work independently and be proactive

    Qualifications

    • Strong interpersonal communication skills
    • Experience in contract negotiation
    • Excellent written and verbal communication skills
    • Ability to skillfully manage multiple tasks
    • Excellent organizational skills
    • Excellent time management skills
    • Excellent attention to detail
    • Salesforce and case management experience is preferable
    • College degree preferred, but not required
    • Minimum of 3 years experience in an equivalent role, or extremely strong customer success background with $1 Million + renewal quota.

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