Are you someone with a consultative, customer-oriented focus and superior organizational skills? A key member of our Customer Adoption team, the Customer Success Manager (CSM) I helps drive product adoption within our majors accounts, stepping in post implementation to help the customer master their configuration, educate them on functionality and proactively monitor usage to ensure they’re taking full advantage of the system. In this role, you’ll be responsible for managing multiple projects, identifying what’s important for each customer, setting individual milestones and keeping him/her on track. We’re looking for someone who’s flexible, adaptable, and who doesn’t operate solely in black and white—someone who’s comfortable dealing with ambiguity and making recommendations, and who is able to tailor those recommendations to the individual they’re working with. If you’re a proactive problem-solver, let’s talk!
iCIMS extends a work culture unlike any other East Coast-based technology provider. We focus on hiring candidates who display our seven core competencies: passion, drive, transparency, adaptability, empathy, kaizen and customer commitment. If you eat, sleep, and breathe our competencies and desire to work in a casual yet results-driven environment that embraces innovation, then you’re just what we’re looking for!
iCIMS is a high-growth Software-as-a-Service (SaaS) company that’s routinely voted one of the Best Places to Work in New Jersey. We are the industry's premier recruitment software provider, delivering technology that supports more than 3,500 contracted customers around the globe. Committed to both growth and stability, we have a lot of opportunities for career advancement within our organization. Come grow with us—apply today!
iCIMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by law.