• Implementation Specialist

    Location US-CA-San Jose
    # of Openings
    Technology and Infrastructure
    Posting Level
    Entry Level
  • Overview

    Do you have a technical background and a passion for AI? We’re looking for an independent, driven self-starter to join our team as an Implementation Specialist, where you’ll help our clients implement our technology solutions. As an Implementation Specialist, you’ll be responsible for the initial build as well as providing support post-implementation, and will serve as the technical POC for our Account Managers. We’re looking for a skilled collaborator who’s comfortable engaging in self-guided learning and seeking out answers on their own. If you’re a highly motivated expert multitasker who wants to gain exposure to different areas of the business and impact Fortune 500 companies, let’s chat!


    TextRecruit, an iCIMS subsidiary, is a candidate and employee engagement platform that leverages text message, live online chat and artificial intelligence to optimize the hiring funnel and help companies hire better people, faster. Named “Most Innovative Mobile Product” by TA Tech and one of the “Top HR Technology and Recruiting Tools” by RecruitingDaily, TextRecruit delivers a best-in-class communication platform to its users that can be used independently, through a chrome extension, or through ATS integration. Today, TextRecruit provides solutions to more than 400 companies, including a large number of iCIMS customers such as Banner Health, Cracker Barrel, Aramark, and Enterprise Holdings.


    • Assists external clients in the implementation of technical systems, software, hardware or solutions

    • Evaluates client needs, develops configurations that support business processes

    • Defines and executes on delivery and implementation plans

    • Tests and troubleshoots final system setups

    • Provides training and end-user support during and after the implementation process

    • May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals

    • Occasionally drive calls, but primarily work with Account Managers who provide external communication

    • Works on projects/matters of limited complexity in a support role


    • Bachelor’s Degree, preferably a technical degree

    • 1-2 years of experience

    • Familiar with coding, data, AI, etc.

    • Programming languages: JavaScript, C/C++ and/or web programming-like languages

    • Key qualities that will make this hire successful in implementing our cutting edge product are: independent, self starter, wants to learn along with the role, is driven and self sufficient


    iCIMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by law.


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