• Manager, Cloud Shared Services

    Location US-NJ-Holmdel
    # of Openings
    Technology and Infrastructure
    Cloud Services
    Posting Level
  • Overview

    Skilled in Cloud Technologies and managing business relationships? Love applying past learnings to improve future processes? We’re looking for a highly-organized expert communicator to join our team as a Manager, Cloud Shared Services, where you’ll serve as the intermediary between the business and our technology team. In this role, you’ll partner with senior leadership on business-wide system strategy, selection, implementation, data analysis and reporting, and will lead a Shared Services team focused on evaluating our current and projected system needs, managing the implementation of new systems, and providing analytical support to multiple business partners related to business performance. You’ll also be responsible for establishing and executing on a framework to drive standardization, flexibility, repeatability, and superior customer service within the Cloud Shared Services team. We are looking for someone who’s committed to career pathing and a rock star at removing roadblocks. If you’re a business-savvy architect wanting to build out a team, establish protocols, and launch your career, you’ve come to the right place!


    iCIMS extends a work culture unlike any other East Coast-based technology provider. We focus on hiring candidates who display our seven core competencies – passion, drive, transparency, adaptability, empathy, kaizen, and customer commitment. If you eat, sleep, and breathe our competencies and desire to work in a casual yet results-driven environment that embraces innovation– then you’re just what we’re looking for!


    iCIMS is a high-growth Software-as-a-Service (SaaS) company that’s voted one of the Best Places to Work in New Jersey. We are the industry's premier recruitment software provider – delivering technology that supports more than 3,500 contracted customers around the globe. Committed to both growth and stability, we have a lot of opportunities for career advancement within our organization. Come grow with us. Apply today!


    • Engage and align with company leadership in the strategic development of technology initiatives to improve internal efficiencies.
    • Execute on business technology and product roadmap designed to enhance our private cloud and to drive business strategies.
    • Ensure a customer-focused approach including support of internal customers from management to C-level.
    • Ensure adherence to project timelines and accountability for the selection and implementation of new systems.
    • Partner with the business to help identify risks and opportunities and develop strategies to mitigate as needed to ensure optimal system performance and results.
    • Evaluate increasing utilization and return on investments of Shared Services Cloud systems.
    • Partner with hardware and software vendors to ensure that near-term and long-term business needs are met.
    • Implement, evaluate and maintain effective processes that will improve customer service levels.
    • Perform audits to identify opportunities to improve service levels and productivity within Shared Services team.
    • Ensure process documents are complete, current, communicated and stored appropriately.
    • Provide reports on team metrics, KPIs and results to department leadership and stakeholders.
    • Track / identify various team metrics, budgets and costs.
    • Lead, coach and develop the Cloud Shared Services team, structuring appropriate training and eliminating road blocks to team performance.
    • Provide planning & prioritization for team resources delegating and assigning projects, duties, and objectives ensuring top team performance and engagement.
    • Develop staff members through continuous feedback, mentoring, annual goal planning and effective performance management.
    • Establish and maintain a merit-based, fun, dynamic work environment that appeals to the top talent in the field and enables operational objectives.
    • Partner with Talent team on the acquisition and retention of people resources to fulfill team mission successfully. Owns the selection process.
    • Consistently ensure that business is conducted with integrity at-all-times, policies and processes are observed and that behavior aligns with iCIMS’ core competencies.


    • Bachelor’s degree in Computer Science, Management Information Systems or related field; or equivalent experience.
    • At least 8 years of IT experience with at least 5 years’ experience in a management or leadership role of Project Managers, Business Analysts or similar is required.
    • Strong internal customer relationship and problem-solving skills; ability to build relationships and quickly spot, and communicate a resolution for, potential issues.
    • Strong interpersonal, leadership and technical skills, with the ability to foster a co-operative work environment and work effectively with a wide range of cross functional stakeholders.
    • Exceptional written and verbal communication skills.  Articulates thoughts and ideas clearly, concisely, and persuasively.
    • Strong project management skills, including prioritization, planning and coordination between multiple functional project teams.
    • Excellent time management skills with the ability to adapt to changing business priorities and operational demands.
    • Extensive knowledge of existing industry standards, technologies, and operational norms.
    • Highly collaborative, innovative and results-driven.
    • Driven and passionate about leading, motivating, mentoring and developing a team.
    • An entrepreneurial-spirit and desire to build a new function from the ground up.
    • Advanced Microsoft Office proficiency and Salesforce.com experience is a plus.
    • Comfortable working in a demanding, fast-paced changing environment that is going through high growth.

    iCIMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by law.


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