• Decision Support Analyst- Customer Service and Technology

    Location US-NJ-Holmdel
    # of Openings
    Business Support
    Infrastructure Shared Services
    Posting Level
  • Overview

    Are you a business intelligence (BI) expert? Is your background in statistics or data analytics? We’re looking for a detail-oriented critical thinker with a strong business acumen to join our team as a Decision Support Analyst supporting Customer Operations and Technology, where you’ll collaborate with stakeholders to help drive the mission of our business through use of data and analytics. As a Decision Support Analyst, you’ll help solve business problems by conducting statistical analysis and modeling to enable informed, data-driven recommendations. You’ll identify key themes and trends, business risks and opportunities, and financial variance drivers, as well as help manage analytical source data for optimal results. If you’re a top-notch communicator who can leverage data to create a compelling story, this could be your next big thing!

    iCIMS extends a work culture unlike any other East Coast-based technology provider. We focus on hiring candidates who display our seven core competencies – passion, drive, transparency, adaptability, empathy, kaizen, and customer commitment. If you eat, sleep, and breathe our competencies and desire to work in a casual yet results-driven environment that embraces innovation–then you’re just what we’re looking for!


    iCIMS is a high-growth Software-as-a-Service (SaaS) company that’s voted one of the Best Places to Work in New Jersey. We are the industry's premier recruitment software provider—delivering technology that supports approximately 3,500 organizations around the globe. We are growing fast, which creates a lot of opportunities for career growth within our organization. Come grow with us. Apply today!


    • Provide analytical insights into current state of the business that can be leveraged for growth opportunities and operational efficiency gains.
    • Interpret research and analyze findings to explain strategic/tactical implications on business
    • Demonstrate critical thinking- identify the story in context using multiple data sets
    • Develop scalable, automated dashboards to provide benchmarking and progress against key performance goals and initiatives; understand root causes of what impacts attainment of those objectives results 
    • Adapt existing analyses and/or models in response to business requests
    • Identify, analyze, and interpret trends or patterns in complex data sets
    • Work with management to prioritize business and information needs
    • Work with systems and projects teams to automate, maintain and improve/update existing reports and processes
    • Develop standard data extracts/reports/analyses for senior leadership
    • Review, analyze, and validate data and reports to ensure quality of delivery to internal and external clients
    • Ensure adherence to compliance requirements, regulations and policies
    • Structure and execute end-to-end analysis for internal or client consumption
    • Develop models for inference and prediction based on various data sources
    • Partner with colleagues across the organization to develop analytics algorithms that will demonstrate patterns and actionable insights from business data
    • Assist in the creation of the strategic plan for new products and how it aligns to the business goals and company strategy
    • Develop an in-depth understanding of supported business units and their internal and external drivers for decision making
    • Maintain high levels of accuracy, data integrity, process consistency and documentation in planning, forecasting, and modeling approaches. Enable the correct interpretation of information
    • Ensure that business is conducted with integrity at all times and that behavior aligns with iCIMS policies, procedures, and core competencies


    • A minimum of 5 years of experience in data analytics, statistics, or similar fields
    • Creative, intellectually curious and able to effectively collaborate cross-functionally, partnering with stakeholders to drive business performance
    • Exceptional attention to detail
    • Ability to develop and query databases, and perform statistical analysis
    • Strong reasoning skills with the strength to discuss results critically and persuasively with senior level professionals
    • Ability to work independently, multi-task and thrive in a fast-paced environment
    • Data driven mindset with a strong business acumen and focus on analytical problem solving, data manipulation and management skills
    • Experience with the following Statistical Software is a plus: R, MatLab, Python Panadas, SAS, SQL, Apache or Tableau
    • Experience with using Salesforce.com preferred
    • Expert level skills with Excel required.
    • Excellent written and verbal communication, and the ability to turn data into a story for our business partners
    • Ability to deliver results in a fast-paced, high-growth environment

    iCIMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by law.


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