• Collections Analyst II

    Location US-NJ-Holmdel
    # of Openings
    Business Support
    Posting Level
  • Overview

    Have a background in accounts receivable? Do you have strong analytical skills? We’re seeking a capable communicator and collections whiz to join our team as an Accounts Receivable (AR) Analyst II, where you’ll be responsible for managing customer invoices and the collections process. As an AR Analyst II, you’ll oversee a high volume of customer accounts, ensuring invoices are sent out and paid in a timely manner. You’ll run daily AR reports to identify high-risk customers and utilize your insights to develop more efficient collections strategies, working with our sales and account management teams to minimize aging and escalations due to outstanding payments. We’re looking for a proactive problem-solver—someone who can identify patterns and trends, and effectively act on them. If you’re a skilled accountant who wants to work in a fast-paced environment with lots of room for career advancement, we want to hear from you!


    iCIMS extends a work culture unlike any other East Coast-based technology provider. We focus on hiring candidates who display our seven core competencies: passion, drive, transparency, adaptability, empathy, kaizen and customer commitment. If you eat, sleep, and breathe our competencies and desire to work in a casual yet results-driven environment that embraces innovation, then you’re just what we’re looking for!


    iCIMS is a high-growth Software-as-a-Service (SaaS) company that’s routinely voted one of the Best Places to Work in New Jersey. We are the industry's premier recruitment software provider, delivering technology that supports more than 3,500 contracted customers around the globe. Committed to both growth and stability, we have a lot of opportunities for career advancement within our organization. Come grow with us—apply today!


    • Manage assigned customer accounts and ensure Customer Invoices are sent out electronically through NetSuite on a timely basis.
    • Manage the collection efforts/calls for assigned customer accounts by using excellent customer service, negotiation, communication and analytical skills.
    • Research and analyze AR reports for assigned customers, and resolve disputes and discrepancies by communicating with sales and customer.
    • Process special adjustments and/or special billings and process credit memos as applicable in accordance with the internal policy.
    • Analyze payment history and identify/track non-pay customer accounts, and recommend for platform suspension.
    • Proactively reach out to customers and employ effective collection strategies to avoid past due AR balances.
    • Respond to customer billing inquiries (phone/emails), research and resolve customer account issues and provide professional and courteous customer service at all times.
    • Assist in maintaining accurate and complete customer data in all accounting systems used.
    • Adhere to standardized financial and record keeping procedures of the company.
    • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
    • Protect organization's value by keeping information confidential.
    • Consistently ensure that business is conducted with integrity at all times and that behavior aligns with iCIMS policies, procedures, and core competencies.


    • Minimum of 3 years of related Accounts Receivable experience.
    • Advanced knowledge of Microsoft Office with high proficiency in Excel.
    • Strong commitment to working with a team, providing excellent customer service in a professional and courteous manner.
    • Excellent communication skills, including written and verbal communication with senior management.
    • Must be able to interact with all levels of management and external parties
    • Ability to handle multiple tasks under tight deadlines
    • Interest and ability to analyze and research detailed data and formulate decisions.
    • Ability to work effectively within a fast paced, changing environment that is going through high growth.
    • A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities and recommend actions.
    • Strong analytical skills with attention to detail.
    • Knowledge of US GAAP a plus.
    • Previous experience working for a software or technology company a plus.


    iCIMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by law.



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.